Frequently Asked Questions

Simply enter your travel details on our homepage, browse available flights, select your preferred option, and complete the booking with your passenger information and payment.

Yes! You can book for up to 9 passengers in a single booking. Just specify the number of adults, children, and infants when searching.

We accept major credit cards (Visa, Mastercard), PayPal, and M-Pesa for your convenience.

Yes, you'll receive a booking confirmation email immediately after payment. Your e-ticket will be sent within 30 minutes to the email address provided during booking.

Flight changes depend on the airline's fare rules. Contact our support team with your booking reference (PNR) and we'll assist you with any changes, subject to airline policies and fees.

To cancel a booking, contact our customer support team with your PNR. Cancellation policies vary by airline and fare type. Some tickets may be non-refundable.

Refunds are processed according to the airline's fare rules. Refundable tickets may take 7-14 business days to process. Non-refundable tickets may only be eligible for tax refunds.

Visa requirements vary by destination and your nationality. We recommend checking with the embassy or consulate of your destination country well in advance of your travel date.

You'll need a valid passport (with at least 6 months validity), your e-ticket, and any required visas. Some destinations may require additional documentation like vaccination certificates.

Baggage allowance varies by airline and fare class. Check your booking confirmation or contact us with your PNR for specific baggage information for your flight.

You can reach us via email at reservations@flyiisi.com or call our regional phone numbers listed on our Contact page. We're available Mon-Fri during business hours.

Your PNR is displayed on your booking confirmation page and sent via email after completing your booking. It's a unique 6-character code (e.g., ABC123).

No! We believe in transparent pricing. The price you see during search includes all taxes and fees. The only additional costs would be optional services like extra baggage or seat selection.